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SHIPPING & RETURNS | INFO
Shipping Policy
All in-stock samples aim to ship within 5-10 business days of order placement (samples are dispatched from Canada via postal mail).
Yardage orders aim to ship within 2-3 weeks of order placement (textile and wallpaper yardage are dispatched from the USA via UPS).
Custom design orders will be shipped upon completion.
All orders that are shipped via postal service are charged a flat shipping fee based on the destination country as listed at the time of checkout.
Textile and wallpaper yardage are charged a flat UPS shipping fee based on the amount in the order and the destination country/region.
Import duties and fees are not calculated at checkout/ time of payment and are the responsibility of the customer.
Return & Exchange Policy
All sales are final and returns/exchanges are not accepted unless an incorrect item was received,
Refunds will be considered on a case-by-case basis if an item(s) is determined to have arrived damaged from shipment.
All pieces are packed with great care but in the unlikely event that an item arrives damaged, please contact CUEILLIR (and provide photos of the damage) within 2 days of receiving the order. Refunds/replacements will not be issued outside of this timeline.
*Please note that textiles and wallpapers (whether it be samples or yardage) are not returnable/refundable. Textiles and wallpapers are printed on demand and therefore all items are of final sale.
Linen and cotton are natural products/fibres. Within the textile weave it is likely that you will get “slubs” or small knots that occur at random along its surface. These imperfections are inherent when purchasing a linen, cotton or cotton/linen blend fabric, please take this into consideration when ordering as this characteristic will not warrant a refund or return.
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